quality

The Italian Merchant Marine Academy was recognized as a foundation in January 2011, under the name: “Foundation for the Higher Technical Institute for Sustainable Mobility – Maritime Transport and Fisheries Sectors.”
The purpose of the Foundation, which is supported by the leading entities in the national maritime cluster, is to provide training for senior maritime transport professionals (particularly officers) and to promote research and educational innovation in the sector.

The Academy works in close collaboration with the National Maritime Fund and the Ministry of Education, Universities, and Research (MIUR) to train officer cadets. The Academy receives funding for the training of officer cadets, largely from the National Maritime Fund—resources derived from contributions made by shipping companies and lines under the “tonnage tax” regulations—as well as from the Ministry of Education, Universities, and Research (MIUR) and the Liguria Region. The Academy also carries out other activities to support businesses in the maritime cluster, in the fields of training, design, studies, and research, with both public and private funding. In 2008, the Academy’s International Section was launched through IMSSEA (International Maritime, Safety, Security & Environment Academy), pursuant to an agreement between the Ministry of Foreign Affairs and the IMO in London.

The Quality Policy of the Italian Merchant Marine Academy, consistent with the Mission Statement, reflects the Administration’s commitment to achieving specific educational objectives: advanced education and training for maritime personnel on board and ashore; continuing education and training for managerial and operational staff within the maritime sector; and the provision of initial training, continuing education, and the adaptation of non-nautical academic credentials to maritime disciplines.

With this in mind, the Management’s commitment and actions are focused on:

  • commitments (as set forth in the minutes of the management review) that must be fulfilled by management;
  • Meeting the needs of customers and users through the timely provision of high-quality services that comply with legal requirements.
  • the Academy’s commitment to quality, ensuring that all staff understand what the customer/user wants and participate in maintaining and improving the Quality Management System.
  • The Academy’s commitment to preventing administrative violations by its employees and collaborators through the implementation of an appropriate Organizational Model, the dissemination of the Code of Ethics/Code of Conduct to the intended recipients, and the oversight of its application by an independent, autonomous, reputable, and professional Supervisory Body.
  • employee satisfaction, achieved through the continuous improvement of their specialized knowledge and work methods, with the training necessary to perform their duties and implement the Quality Program.
  • Respect for users, through responsible behavior that prioritizes safety, workplace hygiene, and environmental protection.

The Academy is committed to achieving real improvements in business quality:

  • by reducingboththe number of annual complaintsfrom customers/usersand the number of nonconformities through the implementation of appropriate corrective and preventive actions,
  • by assessing customer/user satisfaction.

To this end, the Academy’s administration is committed to ensuring that this policy is understood, implemented, and supported by all staff at every level. The administration commits to reviewing the Academy’s Quality Policy annually to reaffirm or update it as needed.

June 16, 2021

The Fondazione Accademia's activities are divided into two sections:

  1. National Activities Section
  2. International Activities Section

The educational objectives of both sections are to provide advanced education and training for maritime personnel on board ships and ashore; to offer continuing education and training for managers and operational staff within the maritime cluster; and to provide initial training, continuing education, and programs to adapt non-maritime academic degrees to maritime disciplines.

The Foundation's activities are organized into three processes related to three different types of courses:

  1. courses for technical professionals;
  2. international courses;
  3. courses for non-technical professionals.

The general educational objectives includeadvanced education and training for maritime personnel—both on board and ashore—as well as for staff of maritime administrations worldwide; continuing education, professional development, and training for managers and operational staff within the maritime cluster; and the implementation of these objectives.

Our activities

  1. Training in the merchant marine sector covering the entire career path for technical positions on board (Deck, Engine, or Galley departments), with the aim of placing graduates in the maritime job market;
  2. Training in the merchant marine sector for non-technical shipboard personnel, particularly those in the hospitality and tourism industries, with the aim of integrating them into the maritime labor market;
  3. Training in the field of integrated logistics, in line with the ministerial programs concerning the former Nautical Institutes, now known as Technical Institutes for Transportation and Logistics;
  4. Training in the field of rail transportation;
  5. Training in the field of shipbuilding;
  6. Training—coordinated and sponsored by the International Maritime Organization—for officers, operators, executives, and managers from maritime administrations around the world;
  7. Continuing and lifelong education for employees of companies operating within the maritime sector;
  8. Educational and career guidance for young people interested in maritime careers;
  9. Promotion and implementation of studies, research, publications, conferences, partnerships, and networks—both national and international—to advance understanding and communication regarding the maritime economy;
  10. Promotion and implementation of studies, research, publications, conferences, partnerships, and networks—both national and international—to improve the quality and harmonize education and training systems in the maritime sector.

The Foundation operates to pursue its mission on a non profit basis and in accordance with the principles of transparency and legality as established by national laws, as it receives both public and private funding.

 

Genoa, February 8, 2021

We believe that maritime transport—as regulated by international standards and guided by an international vision—along with other crucial sectors such as logistics, rail transport, shipbuilding, and maritime tourism, are key sectors for ensuring the sharing and exchange of wealth, thereby guaranteeing widespread well-being.

With this in mind, they recognize the decisive role of flight and ground crew at all levels, as well as the crucial importance of safety, competence, effectiveness, and efficiency in all aspects of transportation management. These elements can be established, consolidated, and developed through training and education of the highest quality, which serves first and foremost to ensure the safety of crews, workers (both onboard and on the ground), passengers, and cargo, and which contributes to economic and social development, with a priority also placed on environmental protection.

The Foundation’s aspiration is to operate in constant compliance with international regulations, with the goal of becoming the leading point of reference at the national level and a highly authoritative entity at the international level, pursuing its customary cutting-edge approach to addressing and overcoming innovation challenges posed by technological advancements or regulatory changes, without ruling out the possibility of entering new areas of activity in which to excel, always within the maritime, logistics, rail, shipbuilding, tourism, and any other relevant sectors. All of this is achieved with a rigorous focus on continuous improvement and with the pride of being an active part of our country’s maritime history.

The organization’s values are the ethical principles applicable to providers of education and training services, while the specific values, as set forth in the Code of Ethics required by National law, are: honesty, impartiality, integrity, confidentiality, fairness, and transparency.

Updated 02/08/2021

According to the requirements of ISO 9001:2015, with which the Foundation complies, all interested parties have the opportunity to file a formal complaint regarding service failures, nonconformities, or areas for improvement in the services provided by the Foundation. Complaints submitted are not only duly recorded and monitored but are also handled by an impartial individual within the internal organization, namely the Quality System Manager. This individual is responsible for initiating the internal procedures necessary for the efficient and prompt resolution of the complaint and is then required to notify the complainant(s) of the outcome.

DOWNLOAD THE COMPLAINT FORM HERE.

Updated March 25, 2024